Terms of Service

1. Early-build notice

The Service is in active development and is provided for evaluation. Features may change or be removed, and availability is not guaranteed. Do not rely on the Service as the sole system of record for legally significant data without keeping your own copy.

2. Eligibility and accounts

You must be at least 18 years old to use the Service. You are responsible for keeping your credentials secret and for all activity under your account. Notify us promptly of any unauthorized use.

3. Acceptable use

You agree not to:

• violate any law or infringe the rights of others;
• collect personal information through forms without a lawful basis;
• send spam, phishing, or malware through the Service;
• disrupt, probe, or reverse engineer the Service;
• use the Service to build a competing product.

4. Your data

You retain ownership of the workspaces, forms, and submissions you create or collect through the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to operate the Service for you. You are responsible for the lawfulness of the data you collect and for honoring the rights of the people it describes. Our handling of personal information is described in the Privacy Policy.

5. Our content

We and our licensors own the Service software, design, and trademarks. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. All other rights are reserved.

6. Plans and payment

Paid plans are billed by number of locations and submission volume, not per user. Pricing, billing intervals, cancellation, and refund terms will be disclosed on the pricing page (once published) before you complete a paid sign-up. Paid subscriptions renew automatically unless cancelled before the end of the then-current period.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR $100. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

9. Indemnification

You will indemnify and hold us harmless from claims and expenses arising out of your Customer Data, your breach of these Terms, or your violation of law.

10. Termination

Either party may terminate at any time. We may suspend or terminate access for violation of these Terms. On termination, your right to use the Service ends; you may export Customer Data for a reasonable period beforehand.

11. Visitation add-on (optional module)

If you enable the visitation add-on, the following additional terms apply to that module. Capitalized terms used and not defined below have the meaning given above.

Permitted use. The visitation add-on is intended for third-party supervised visitation providers acting under court orders. It is NOT designed, certified, or licensed for therapeutic supervision billed to health insurance, clinical care, or any use that would make you a HIPAA "covered entity" or our company a HIPAA "business associate." You agree not to submit Protected Health Information as defined under HIPAA, and we will not sign Business Associate Agreements.

Audio and video recording. The add-on does not provide in-app audio or video capture of visits. Many jurisdictions (e.g., California Penal Code § 632, Florida Stat. § 934.03) require all-party consent for recording confidential communications, and a minor child generally cannot consent. You are responsible for compliance if you record visits using any external means.

Mandatory reporting. Logging suspected child abuse or neglect in the add-on does not satisfy your independent legal obligation as a mandatory reporter (e.g., Ariz. Rev. Stat. § 13-3620; Cal. Penal Code § 11164 et seq.; Fla. Stat. § 39.201; Tex. Fam. Code § 261.101). You agree to make timely reports to the appropriate authority and to use the in-app flag only as a documentation aid.

Court admissibility. The add-on generates SHA-256-hashed records, per-case hash chains, append-only audit logs, and a court packet that includes a certification template patterned on Federal Rules of Evidence 902(11), 902(13), and 902(14). We do not warrant that any record will be admitted in any proceeding; admissibility is determined by the court. The platform is a records-management tool, not legal counsel.

Supervisor qualifications. You are responsible for ensuring that any person you designate as a supervisor meets the training and qualification standards applicable in your jurisdiction (e.g., California Standard of Judicial Administration 5.20 requires 24 hours; Florida providers operate under Fla. Stat. Ch. 753 and FSU Clearinghouse guidance; SVN Standards apply where adopted). The supervisor-training attestation feature is a documentation aid only.

GPS and field data. Optional location capture at check-in/out is gated by an explicit consent record by the supervising user and may be withdrawn at any time. You are responsible for compliance with applicable laws governing tracking of personnel (e.g., Cal. Pen. Code § 637.7) and for not capturing location during off-duty time.

Records retention. Default retention for visitation records is seven (7) years from creation, configurable per workspace, in light of typical state statutes of limitation and minor-tolling considerations. You are responsible for extending retention as required for any specific case.

Child data minimization. The add-on intentionally collects only the minimum personally identifiable information about minor children needed to identify them in case records. The add-on is not directed to children, does not provide child accounts, and is not intended to be a COPPA "operator."

12. Governing law and changes

These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws. We may update these Terms; material changes will be notified, and continued use after the effective date constitutes acceptance. Notices to us: legal@mesquitedev.com, Mesquite Dev LLC, c/o registered agent, Arizona (postal address available on request to legal@mesquitedev.com).